1. I understand my role in Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions.
要熟知菜單、食品配方及其它方面的知識(shí),，以向客人推薦各種食品及飲料,。
2. Be able to correctly label buffet dishes. Be able to make suggestions on the menu that might suit guests of different nationalities.
熟悉自助餐臺(tái)上的食品。根據(jù)客人不同的國(guó)籍,，推薦相應(yīng)的食品,。
3.By knowing menu items of all other outlets to recommend guests to other outlets.
熟悉飯店其他餐廳菜單上的食品，并向客人推薦,。
4.Undertake steps/process to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner. This includes setting tables, setting the buffet, having all equipment ready for service and ensuring you have been briefed by your supervisor for the shifts activities.
遵守服務(wù)程序,，保證餐廳的各個(gè)區(qū)域都符合早餐、午餐及晚餐的服務(wù)標(biāo)準(zhǔn),。其中包括收銀臺(tái)的準(zhǔn)備工作,，與廚師交流餐廳預(yù)定的詳細(xì)情況。
5.To maintain a high customer service focus by approaching your job with the customers always in mind.
在服務(wù)工作的整個(gè)過(guò)程中,，時(shí)刻保持高度的客戶(hù)服務(wù)意識(shí),。
6.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持積極的工作態(tài)度，做好本職工作,，并且主動(dòng)解決問(wèn)題,，能夠始終清晰的與客人或同事進(jìn)行交流。
7.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有積極合作的精神,。以熱心的態(tài)度對(duì)待所有的工作,， 并樂(lè)于借助一切機(jī)會(huì)學(xué)習(xí)技能以便于改進(jìn)自己的工作表現(xiàn)。
8.To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有極強(qiáng)的應(yīng)變能力,。反應(yīng)迅速并以積極的態(tài)面對(duì)需求的改變,， 包括任何工作要求的改變。
