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Position Statement /What will I be doing? Position Summary (bullet points)

職位陳述/我的具體職責(zé)是什么? 職位概述(要點)

· Efficiently coordinate the day-to-day operation of the front office operations

負(fù)責(zé)協(xié)調(diào)每日前廳部日常運營

· Ensure that VIP guests are provided with personal, attentive and caring service

確保為給每個VIP客人提供殷勤,、周到且個性化的服務(wù)

· Responsible for HHonors program and benefits

負(fù)責(zé)希爾頓榮譽(yù)會員計劃及其相關(guān)待遇

· Accurately update and maintain guest information in the China Police Report system

保證客人信息正確,、完整的錄入中國公安報告系統(tǒng)

· Act as a role model, exemplifying delivery of Hilton Brand Service Standards

在工作中以Hilton的品牌服務(wù)標(biāo)準(zhǔn)為依據(jù)

· Attend briefings, shift handovers and other relevant meetings

參加例會,、交接班和其它相關(guān)會議

· Be familiar with hotel’s contingency plan

熟練掌握酒店突發(fā)事件處理預(yù)案

· Completes shift report checks- rate, room discrepancy, credit check, blacklist report

確保檢查包括：房價、房態(tài)差異,、信用核查,、酒店黑名單等相關(guān)報表

· Comply with Health & Safety, emergency, fire and hotel rules and regulations

遵守有關(guān)健康安全、緊急事件,、火警和酒店規(guī)則等相關(guān)章程

· Daily checks on the VIP lists and ordering of corresponding amenities

每天檢查VIP客人名單,，為客人準(zhǔn)備相關(guān)的禮遇事宜

What are we looking for?

我們尋找什么樣的人才?

Required Qualifications必要的資歷要求：

· High school certificate- required

高等學(xué)校畢業(yè)證——必須

· Diploma or University degree in Hotel & Catering Management- desirable

酒店和餐飲管理學(xué)校的文憑或?qū)W位——優(yōu)先考慮

· At least 3 years working experience in a similar role (5 star hotel)

三年或以上相關(guān)工作經(jīng)驗（五星級酒店）

· Computer skills- Fidelio Version 6

電腦操作技巧——Fidelio Version 6

· Solid communication skills

過硬的溝通能力

· Competent English language skills and proficient in Mandarin Chinese

英語熟練，普通話流利