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Job summary/purpose

You are the ambassador of the Brand and you are a key contributor to the client development in your store.

You support the store in recruiting new customers and further strengthening the client relation and brand loyalty.

You contribute to the store results by:

? Contributes to the total sales performance of the store

? Growth of VIC client total sales contribution to store

? Number of new clients recruited

? Upgrade and improvement of clienteling, customer service and skills across the store

Responsibilities

Sales

? Be constantly up-to-date regarding fashion trends, knows and monitors competitor brand market movement.

? Manages sales and optimizes each step of the sales process to boost cross selling and additional sales.

? Registration of client information in dedicated CRM system and build relation with client by enhance knowledge of client’s personal information.

? Ability to understand and analysis client’s purchase preferences in depth; competitor brand purchased, styles, colors, materials, etc.

? To recruit new client and contribute to expanding client base.

Clienteling Staff Training

? Assist store managers to be a role model and leader in training and coaching sales associate’s clienteling and selling skills.

? Maintain all confidential information for celebrities and VIPs;

? Support store manager with all clienteling activities and ensure sales associates are trained and well utilize available clienteling tools when appropriate in order to optimize Client benefit;

? In collaboration with store Managers, identify talented sales assistant for VICs management and suggest the best fit;

Business

? Continuously keen on developing your own/store portfolio of VICs;

? Foster company action plans and proactively propose ad hoc initiatives to support the store target achievement;

? Support the Store Manager in setting Staff individual targets for Client repurchase;

? Proactively propose and organize activities and targeted actions for individual Clients and Client groups;

? Develop and grow the made-to-measure program;

? Provide qualitative feedback to Store and local corporate Function on VICs requests;

Service

? Support the Sales Staff and directly intervene in case of a “tricky situation” happens with a VIC;

? Foster a deep Brand and product knowledge as a key contribution to the service;

? Respect and foster the Company standards in terms of grooming and behavior;

? Act as a contact point for clienteling operations and between stores for Clients buying in multiple stores (MTM event etc);

? Assist both stylists and celebrities on behalf of PR in their absence as requested whether for purchase, loan, or gifting;

? Finds “special” merchandise for clients including one of a kind samples;

? Oversees all aspects of the transaction including alterations, special handling, delivery, etc.

Client Relationships

? To help store manager to build knowledge of top clients by accumulation of qualitative client information.

? In collaboration with the local corporate Function, Landlord and other partners to maximize customer resources, propose and manage events and special experiences for VICs;

? Accompany the VICs to Brand / Company events /lunches/ Prada Rongzhai visit, etc.;

? Be available for appointments on/off site, special engagements, travel as needed;

? Participate in external events for clienteling activities and recruiting new clients ;

? Have a good understanding of the market and consumer trends in order to enhance the shop staff fashion sense;

? Serve as a brand ambassador for clients and celebrities that enter the boutique;

? Have solid understanding and practice of client service and development

? Come from competitors with solid CRM standard and Client base

? Be proactive

? Have social influence skills

? Have commitment and ownership