“瑪氏和你心意相通”
MyP&O (HR SSC) Operations is a high energy team creating moments that matter for Associates through operational excellence. We are looking for an energetic, customer centric Associate / Contingent Worker who can thrive in a fast-paced environment.
This role serves as the first point of contact to resolve and guide our Associates located in China, Australia and New Zealand regarding their HR inquiries and system transactions.
What will be your key responsibilities?
1. Troubleshoot and resolve HR inquiries regarding HR Policies, Processes (Local & Global) and Systems
2. Coach associates on how to use HR systems and applicable processes
3. Resolve issues while projecting and maintaining a professional customer service attitude and anticipating customer needs
4. Actively look for areas of improvement to identify Continuous Improvement (CI) initiatives
5. Ensure the confidentiality, accuracy and timely maintenance of Associate inquiries and data in compliance with data privacy.
6. Maintain operational documents used to perform daily tasks, ensure knowledge of processes/steps/responsibilities is properly captured and documentation is updated in a timely manner
1. 1 or more years of general HR experience preferred previous experience in Shared Services, Social Benefits and Housing Fund is an advantage
2. Familiarity with HR processes and practices
3. Demonstrated problem solving and conflict management skills with the ability to deliver high quality customer service while maintaining a positive and professional manner.
4. Ability to navigate with proficiency across various HR Systems (i.e., Workday & ServiceNow) will be an advantage
5. Fluency in English is preferred
